Privacy Policy

This website www.zigrocers.com is operated by Ziva Global Investment Limited. This privacy policy only covers information collected at this website and does not cover any information collected offline by zigrocers.com. The privacy policy applies to all aspects of our website.

Policy Statements

1.1 Zigrocers.com Security

Personally, identifiable information (PII) is any data that could potentially identify a specific individual. All personal information provided on the website and online credit card transactions are transmitted through a secure server by our payment processors at Paystack.com.

Personally, identifiable information is handled with the best standard of information security as all appropriate technology, process and people controls are adopted in protecting all personal information against unauthorized access and breaches.

SSL (Secure Sockets Layer) encryption technology is used to protect your personal information during data transport. It encrypts ordering information such as your name, address, and credit card number (Handled by our payment partners). Our Customer Care center also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.

1.2 Privacy of Your Information

To ensure seamless and efficient delivery of our quality products and services, information derived from our interaction with you and other customers and other parties are used. In so doing, we respect your privacy and hence have implemented procedures to ensure the protection of your personal information and its responsible usage. Our continually updated privacy policy explains our information collection and handling practices

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy to explain our information collection practices and the choices you have about the way information is collected and used.

Our privacy policy changes as we innovate in our businesses and website in alignment with technological advances to improve our services. We enjoin you to always review our policy to be up to date with whatever changes that might have taken place.

 

1.3 Collected Information

General access to our website could be without providing any personally identifiable information. However as some important stages of your engagement with us through the website personally identifiable information will be required and failure to provide such will lead to denial of access to certain areas of the website and some of it’s features, pricing and product selection.

 

We may collect the following information:

  • Information that we may collect include but not limited to name, contact information, demographic information such as postcode, preferences, interests, and other information important to customer surveys and/or offers.
  • From your transactions, information about specific products or services you purchase or subscribe to are obtained. On your visit to our website, our web application automatically collects anonymous information such as IP addresses, Log data and location etc. This automatically collected information is used for a couple of purposes, such as improving product offerings to you, promotions, site redesign, assortments of products, customer service and inventory improvement etc.

We Collect. Usage of Collected Information

We require this information to understand your needs and provide you with a personalized service, and for the following reasons

Understanding your needs with a view to increasingly personalized service to your and generally improving our service offerings are some of the reasons that we need information amongst others. Specifically, we it helps us to improve.

Record Keeping

  • Improvement of our products and services
  • Periodic dissemination of promotional updates about product releases, special offers and other interesting information to your provided email address.
  • Periodically conduct market research by contacting you for surveys and feedback etc. through your provided emails, phone, or fax.
  • Customization of our website to increasingly suite your interest.

1.4 Information Security

Zigrocers is committed to the security of your information assets. We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

1.5 Sharing of Personal Information

Based on non-disclosure agreements, we may share personal information with other partners and affiliates involved in the end-to-end process of serving you. This is done for them to help us detect and prevent identity theft, fraud and other potentially illegal acts. This includes the detection and elimination of correlated or multiple accounts that has the potential to overwhelm and abuse our services. And also to facilitate collaborative services that you request where such services are provided by more than one party. These parties will not use your information to market to you.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

In some cases, we may also disclose information to outside companies that help us bring you the products and services that we offer. This includes companies that we work for;

  • Management of customer database information
  • Execution of direct marketing and data collection
  • Provision of fraud detection and prevention
  • Provision of other that helps to optimize our business potential

We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.

1.6 Business Transitions

During business transitions like mergers or acquisitions, we share personal information with the parties involved if zigrocers.com or one of its properties, affiliates, or subsidiaries goes through this kind transition. A banner on our website and emails will notify you whenever any of this transition is about to take place and if your personal information will be used contrary to this policy.

However, nothing in this Privacy Policy is intended to interfere with the ability of Zigrocers.com to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever. Zigrocers.com specifically reserves the right to transfer or share a copy of personally identifiable information collected from its website to the buyer of that portion of its business relating to that information.

1.7 Advertising Companies

We may partner with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third-party cookies that allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. You may choose to opt-out of this service we have with our third-party advertising partner. We may also use cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt out of these enhanced online marketing ads including newsletters.

1.8 Your Choices Regarding Use Of The Information We Collect

You have several choices regarding our handling of your nonpublic personally identifiable information.

Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

 

1.9 Cookies, Web Beacons, and How We Use Them

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

A “web beacon” or “pixel tag” or “clear gif” is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

2.0 Online Account Registration

To make online shopping faster and easier, you may register on the Zigrocers.com website. As a registered customer, you only must enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

 

2.1 Emails

You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Zigrocers.com or its affiliates you can click on the “Unsubscribe” link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

 

Acceptance of our Privacy Policy

By using this website, you accept the policies set forth in this Privacy Policy.

0Shares


0Shares